During this beta period, please contact us if you'd like your Leadferno profile to be associated with a different location. Additionally, we can update the following: 

  • Agent name (3): the name that appears with each message.
  • Agent avatar (4): the image next to each message.
  • Welcome message: the message that appears after Chat is selected, but before someone messages you. This is separate from the auto replies. 

By default, we match the agent name and your business name on Leadferno along with the logo you have in your Leadbox to the brand and agent images. The business logo (1) and the business name (2) may be changed, but may require re-initiating a verification with Google.

The following image is the Business Messages interface a Google user will see when they message your business on Google.