Team members (user accounts) can be disabled, but the messaging history associated with user accounts remains owned by the customer account. To disable a team member, check our article about team management.
Cancel your subscription and customer account
To cancel your subscription at any time, you can go to the upper-right hand menu and select Billing. There, you'll be able to cancel your subscription. Additionally, you can message us using the Leadbox on our Help Center, use the contact form on our Help Center, or simply email us at support@leadferno.com. We'll cancel your subscription at the end of the current billing cycle. During that time you can migrate any content out of your account using our Zapier connector, if necessary.
Note if you choose to cancel your subscription and not request to delete your data (see below), the account may be reactivated by the account owner with a new subscription request. Access to historical data will be fully restored.
Delete your data
If you'd like to delete all data from your account, use the contact options above to let us know. We'll process the data deletion within 90 days after the account is canceled. Note that only account owners can ask for data deletion. The data deleted include:
Lead or prospect contact information
Messages, including notes or other history included in threads
User accounts and their messaging history
Once data are deleted, there is no recovery option for contacts, messages, or other lead metrics. Note that messages sent through third parties (e.g., Facebook Messenger) will require additional deletion requests to those third parties, even when deleted from our systems.
Refund Policy
Leadferno does not issue refunds in general for our monthly or annual plans. If you feel your account has a special circumstance you can submit a request for a refund. Email support@leadferno.com and we will review your request.