Leads and messages have different states which impact how they're sorted and what is displayed in the Inbox. Read more about managing leads through the Leadferno Inbox. Leads are message threads. A new thread is created when a new lead is created. New leads can be new contacts that initiate messaging with you from the Leadbox, via Facebook or Google, or messaging directly to your Leadferno number. Once a lead is closed, any new contact to through the same channel will initiate a new thread. 

Lead type by sort order

State of lead

New leads at the top until they receive a response.

A reminder has triggered and will stay at the top, just below all new leads.

An open lead that has at least one new, unread message. 

An open lead that has no unread messages.

Closed lead only viewable in the All filter of Inbox.

Closed messages can be Won, Lost, or Other.

 

Note that a dot will appear next to any open lead that has a new message.