Leads and messages have different states which impact how they're sorted and what is displayed in the Inbox. Read more about managing leads through the Leadferno Inbox. Leads are message threads. Threading is controlled by the new user. If you want a new thread or lead to be counted, close any open leads.

Lead type by sort order

State of lead

New leads at the top until they receive a response.

A reminder has triggered and will stay at the top, just below all new leads.

An open lead that has at least one new, unread message. 

An open lead that has no unread messages.

Closed lead only viewable in the All filter of Inbox.

 

Note that a dot will appear next to any open lead that has a new message.