What are you looking for?
Help guide and support information for Leadferno's apps.
What are you looking for?
Help guide and support information for Leadferno's apps.
App Features
Last updated on 06 Nov, 2025
Inbox
Respond to messages and manage leads.
Contacts
Add and manage your leads as contacts.
Team - Add & Manage User Accounts
User accounts are members of your team and include roles: owner, admin, and team member.
Profiles
Separate locations or departments to manage your customers.
Shortcuts
Make responding to messages faster with pre-written messages.
Auto Replies
Edit the schedule and content open and closed auto replies.
Message states
Different states or stages of messages sent from Leadferno.
Notifications
Get message alerts via SMS, or from web or mobile apps.
Search
Search across your leads
Release Notes: New Features & Updates
Summary of Leadferno releases: a timeline of new feature releases, improvements, bug fixes, or critical changes. To get the latest versions, update your app or Shift + reload your browser.
Lead & message states
Leads and messages — a visual guide.
Hosting text messaging for landlines
For customers with a premium profile, Leadferno can use an existing landline for text messaging.
Security, Compliance, & HIPAA
Leadferno provides a secure, shared Inbox for your business.
Deactivate & Reactivate Team Members
Managed by Admins, team members can updated at any time.
Toll-free Number Verification
Number verification improves message delivery and may take up to 4 weeks, impacting messages with links or email addresses.
Inbox Search
Search content across leads and conversations.
Using Multimedia Messaging Service (MMS)
MMS allows images and files to be sent and received via Leadferno.
Tags
Categorize your leads
Download Leadferno app
Access and download the Leadferno app from your web browser or mobile phone
SMS Privacy Policy
Your Leadbox includes a default SMS Privacy Policy, customized with your business name, to meet SMS requirements
Mark as spam to block numbers
Stop bad actors from continuing to message you.
SMS Keywords
SMS Keywords in Leadferno allow you to automatically respond to inbound text messages with a custom message based on a specific word or phrase the contact sends.
Custom Fields
Custom Fields let you capture and display the customer data your business relies on—beyond just name, email, and mobile number.
Understanding Mobile App Notifications & Message Count
Mobile app notifications and badge count
Inbox
