App Features

Inbox

Respond to messages and manage leads.

Contacts

Add and manage your leads as contacts.

Team - Add & Manage User Accounts

User accounts are members of your team and include roles: owner, admin, and team member.

Profiles

Separate locations or departments to manage your customers.

Shortcuts

Make responding to messages faster with pre-written messages.

Auto Replies

Edit the schedule and content open and closed auto replies.

Message states

Different states or stages of messages sent from Leadferno.

Notifications

Get message alerts via SMS, or from web or mobile apps.

Search

Search across your leads

Release Notes: New Features & Updates

Summary of Leadferno releases: a timeline of new feature releases, improvements, bug fixes, or critical changes. To get the latest versions, update your app or Shift + reload your browser.

Lead & message states

Leads and messages — a visual guide.

Hosting text messaging for landlines

For customers with a premium profile, Leadferno can use an existing landline for text messaging.

Security, Compliance, & HIPAA

Leadferno provides a secure, shared Inbox for your business.

Deactivate & Reactivate Team Members

Managed by Admins, team members can updated at any time.

Toll-free Number Verification

Number verification improves message delivery and may take up to 4 weeks, impacting messages with links or email addresses.

Inbox Search

Search content across leads and conversations.

Using Multimedia Messaging Service (MMS)

MMS allows images and files to be sent and received via Leadferno.

Tags

Categorize your leads

Download Leadferno app

Access and download the Leadferno app from your web browser or mobile phone

SMS Privacy Policy

Your Leadbox includes a default SMS Privacy Policy, customized with your business name, to meet SMS requirements

Mark as spam to block numbers

Stop bad actors from continuing to message you.

SMS Keywords

SMS Keywords in Leadferno allow you to automatically respond to inbound text messages with a custom message based on a specific word or phrase the contact sends.

Custom Fields

Custom Fields let you capture and display the customer data your business relies on—beyond just name, email, and mobile number.

Understanding Mobile App Notifications & Message Count

Mobile app notifications and badge count