New Lead instant trigger in Zapier

MAY 30, 2024   PLATFORM  ZAPIER

New Lead added as an instant trigger. Note that existing zaps aren't migrated. 

VERSION   1.1.12ZAPIER


Leadform

May 29, 2024   PLATFORM  WEB IOS ANDROID LEADFORM

Leadform is an embeddable contact form for any webpage. 

Leadform collects a name, phone number, email address, and message. The editor allows the following field types to be added: 

  • Text (single line)
  • Paragraph
  • Date selector
  • Address (with autocomplete)
  • Multi-Select
  • Dropdown

Auto replies are sent when there's a form complete and Leadform data appears in the Inbox and available thru our Zapier triggers. 

BUILD   977 | VERSION | LEADFORM


Zapier fixes

MAY 30, 2024   PLATFORM  ZAPIER

Bug fixes to Zapier connector. 

VERSION   1.1.11ZAPIER


Leadform support & new instant triggers in Zapier

MAY 23, 2024   PLATFORM  ZAPIER

New Message, New Contact, and Updated Lead Status added as instant triggers. Also, added the New Leadform Lead instant trigeer.

VERSION   1.1.9ZAPIER


Meta Pixel Integration

MAY 9, 2024   PLATFORM  LEADBOX WEB

Send conversion events via Meta's Conversion API, using your Meta Pixel ID.

BUILD   1000META PIXEL INTEGRATION


Google Analytics Integration: by Profile

March 20, 2024   PLATFORM  WEB

Google Analytics integration is now by profile. That is, each profile can have a separate Google Analytics ID and secret. 

BUILD   977Google Analytics Integration


Mark Thread as Unread

March 13, 2024   PLATFORM  WEB

Using context menu or long press to mark a thread as unread. 

When transferring threads, they will be marked as unread so that the destination user or profile will know to read that thread.  

BUILD   975


SMS Privacy Policy

FEBRUARY 16, 2024   PLATFORM  LEADBOX

To ensure proper campaign and phone number verification, a standard privacy policy was added to the Leadbox for all customers. 

BUILD   319SMS PRIVACY POLICY


Reactivate Team Members

FEBRUARY 14, 2024   PLATFORM  WEB

To ensure proper campaign and phone number verification, a standard privacy policy was added to the Leadbox for all customers. 

BUILD | 917


Performance Report fixes

JANUARY 22-23, 29, 2024   PLATFORM  WEB

Fixes to Performance Report

  • Open leads count fix
  • 1st replies fix

Fix to the address editing on Profiles screen.

BUILD  .PERFORMANCE REPORT


Table Updates with Improved Sorting

JANUARY 16, 2024   PLATFORM  WEB

  • Update tables to have the same look and feel across the product. 
  • Where appropriate each table includes a CSV export option.
  • Where the first column is a name sort (e.g., Contacts, Team), an overflow menu allows sort toggle between last name and first name. By default, sort is by last name.

 

BUILD | 965


Export Pages data from Leads

DECEMBER 15, 2023   PLATFORM  WEB IOS ANDROID

Web

  • CSV export the Pages data from Lead Capture report.
  • CSV export for Contacts now splits first and last name into separate columns.
  • Create new contact properly splits the last string of the name to be the last name in the contact record.

Mobile

  • Assign to Me button added to conversation view for unassigned conversations.
  • Bug fixes.

BUILD | 964 | VERSION | 1.3.6


Export Contacts & Print Images

DECEMBER 12, 2023   PLATFORM  WEB

  • Export contacts to a CSV. Limited to 3,000 contacts.
  • Print images directly from lightbox view.
  • Update the address associated with a profile, which is important for phone number verification.
  • Improve error message when trying to add a user that already exists.

BUILDS | 959 & 960


Bug fix

November 22, 2023   PLATFORM  WEB

Partner dashboard wouldn't load during a client sign up. This was fixed. A client doesn't appear in the partner dashboard until they've finished with the sign up process. 

BUILD | 953


Maintenance releases

NOVEMBER 6, 2023   PLATFORM  IOS ANDROID WEB

Mobile apps

  • Fix to partner notifications so that push notifications appear for the signed in partner profiles only and not their associated clients.

Web

  • Updated to fix a breaking change by Google regarding authentication for our Business Messages integration.

VERSION  1.3.5 | BUILD | 948


Mobile conversation view update

OCTOBER 31, 2023   PLATFORM  IOS ANDROID

Conversation view changes

  • Date formate updated the month day, year, eg., May 2, 2020.
  • Message states revamped in the conversation view. 
    • Icons added and words removed to lower visual complexity.
    • Tooltips include message details. 
  • Items are grouped by date in conversation thread.

VERSION   1.3.4MESSAGE STATES


Conversation view update

OCTOBER 24, 2023   PLATFORM  WEB

Conversation view changes

  • Date formate updated the month day, year, eg., May 2, 2020.
  • Message states revamped in the conversation view. 
    • Icons added and words removed to lower visual complexity.
    • Tooltips include message details. 
  • Items are grouped by date in conversation thread.

BUILD   941MESSAGE STATES


Maintenance releases

OCTOBER 17, 2023   PLATFORM  IOS ANDROID WEB

Mobile apps

  • Flutter version update 3.13.7

Web

  • Fixed issue when signed out users were able to navigate to private URLs like /inbox. When this happened, it appeared as if data didn't load, but no team member was signed in. Now, if no one is signed in, they get redirected to the sign in screen. 

VERSION  1.3.3 | BUILD | 940


Bug fix

OCTOBER 11, 2023   PLATFORM  WEB

Leadbox color selector bug fix.

BUILD   939


1st Replies on Performance Report

OCTOBER 6, 2023   PLATFORM  WEB

Added a 1st Reply Time chart to the Performance Report to see how quickly new leads are replied to when they arrive to your Inbox.

 

 

BUILD   937TRACKING SPEED TO LEAD


Performance Report

SEPTEMBER 27, 2023   PLATFORM  WEB

Performance Report includes the followings features in this first release: 

Summary

  • Open leads 
  • Total Messages
  • 1st Reply Time
  • Average Reply Time
  • Total Resolution Time

Closed Leads

  • Won
  • Lost
  • Other

Team Performance

  • Breakdown by team member of the summary metrics.

Flutter upgrade to 3.13.4

  • Fixed long-standing bug that blocked Chrome password autofill

 

BUILD   934TRACKING SPEED TO LEAD


Email Address added to Tags Instant Trigger

SEPTEMBER 18, 2023   PLATFORM  ZAPIER

  • Improved the contact data to include email address when a lead is tagged.

VERSION   1.1.1ZAPIER INTEGRATION


Zapier Tags Instant Trigger

SEPTEMBER 8, 2023   PLATFORM  ZAPIER

  • New instant trigger added for new tags added to leads / threads.
  • Shares tags, conversation, and contact information when a new tag is added to a lead.

VERSION   1.1.0ZAPIER INTEGRATION


Flutter update & bug fixes

AuGUST 31, 2023   PLATFORM  WEB

  • Flutter update to 3.10.6.
  • Redirect bug fix. This mostly impacted partner accounts where app.leadferno.com didn't properly redirect. 
  • User sign up fix upon creating the Leadbox. 

BUILD   914


Contact Search Improvement

AuGUST 3, 2023   PLATFORM  WEB

  • Contact search: powered by elastic search so that you never miss a contact when starting a new thread.
  • Improvements to the unread notifications across profiles to match mobile.
  • Bug fixes: 
    • Improving the way partners can give access to profiles for team members. 
    • Improving partners ability to set up Google's Business Messages. 
    • Transfer threads improvements. 

BUILD   903


Unread notification across profiles

July 31, 2023   PLATFORM  IOS ANDROID

Unread dot notification on profile switcher.

  • See what profiles have unread or new leads with a notification in the profile switcher.

VERSION | 3.1.2


Mobile Contact Search Improvement

July 21, 2023   PLATFORM  IOS ANDROID WEB

Mobile apps

  • Contact search: powered by elastic search so that you never miss a contact when starting a new thread.
  • Other bug fixes.

Web app

  • Filter by tag in advanced search - select a tag you created and filter all conversations labeled with that tag. 

VERSION | 3.1.1 | BUILD   893


Tags 

July 19, 2023   PLATFORM  WEB

  • Tags: tag or categorize any conversation or lead.
  • Flutter update to 3.10.5 stable.
  • Unread dot on profile switcher and tab icon so that for customers with multiple profiles, you can see if other profiles have unread messages without opening those profiles. 
  • Bug fixes.

BUILD   892TAGS


Tags (beta)

July 6, 2023   PLATFORM  ANDROID IOS

  • Tags (beta): tag or categorize any conversation or lead.
  • Flutter update to 3.10.5 stable.
  • Bug fixes.

VERSION   3.1.0TAGS


Open Leadbox from any link or CTA

MAY 30, 2023   PLATFORM  LEADBOX

  • The Leadbox can be opened from any link or button on your website. 

BUILD  300Launch Leadbox from other CTAs


Pull to refresh

May 17, 2023   PLATFORM  ANDROID IOS

  • Pull to refresh lead list to get the latest thread updates.

VERSION  1.2.3


Transfer across profiles update

May 10, 2023   PLATFORM  WEB

  • Transfer across profiles bug fixes.
  • Fix for lead list view with an advanced filter applied.

WEB BUILD  881


Transfer across profiles

May 2, 2023   PLATFORM  WEB IOS ANDROID

WEB BUILD  879  VERSION   1.2.2


Biometric sign in

APRIL 20, 2023   PLATFORM  WEB IOS ANDROID

  • Biometric sign in (mobile only)
    • Next time you have to sign in with email and password a prompt will be made to sign in with a fingerprint or FaceID
    • Once enabled, you'll be able to use the biometric to sign in instead of entering an email and password
  • Various bug fixes and API improvements

WEB BUILD  875  VERSION   1.2.1


Flutter upgrade mobile

APRIL 10, 2023   PLATFORM  IOS ANDROID

  • Upgrade to Flutter 3.7.7
  • Improve image sending with client-side resizing
  • UI updates to match web experience

VERSION  1.2.0


Flutter upgrade web

MARCH 31, 2023   PLATFORM  WEB

  • Upgrade to Flutter 3.7.7
  • Advanced search filters order by latest message if there's no keyword search
  • Improvements to Google authentication for Business Messages

WEB BUILD  868MMS OPTIONS


Call Request Channel

March 5, 2023   PLATFORM  WEB LEADBOX ANDROID IOS

  • New Leadbox channel: Call Request
    • Select Call Request as a channel on Leadbox screen.
    • Customize the auto reply specifically for call requests.
    • Choose which times prospects can select a call back time frame. 
    • Lead Capture report includes call requests. 
    • Inbox displays call back icon in the leads list and call request note in the conversation. 
  • Updates to the sign in experience
  • Error logging improvements
  • Search result improvements

 

WEB BUILD  853  VERSION   1.1.3 | LEADBOX | 291CALLS CONNECT YOUR BUSINESS WITH LEADS


Improve logging for app errors 

FEBRUARY 21, 2023   PLATFORM  ANDROID IOS

  • Local storage update
  • Logging updates
  • Bug fixes

VERSION  1.1.2


Performance updates, translated Leadbox

JANUARY 26, 2023   PLATFORM  WEB IOS ANDROID LEADBOX

  • Improved performance: only load open threads by default. Note with advance search & filter, closed messages can be found.
  • Asynchronous loading of conversation history to improve performance.
  • Bug fixes on lead states and reminder modal.
  • Updates to track app performance.
  • Leadbox displays profile language selection.

WEB BUILD  839   MOBILE  1.1.1   LEADBOX   278PROFILE & LEADBOX LANGUAGE SELECTION


Profile language selection

FEBRUARY 8, 2023   PLATFORM  WEB

  • Profiles are default in English. Now select Spanish or French. Email support if you'd like additional languages added. Leadbox display will update in a launch this week.
    • Leadbox preview matches profile language selection.
    • Auto replies get set to language default when language is changed.
    • Non-English language displays in profile selector. 
    • Note: we aren't localizing the UI of Leadferno, rather just providing a different language for the prospects that visit your website.  

  • Leadbox crop style now includes rectangle and circle. We've improved Leadbox preview to more fully match the Leadbox.

  • Bug fixes: 
    • Media with files names with spaces are properly encoded, previously impacted the GBM logo upload.
    • Fixes to GBM location list.
    • Improvements to state changes in a search result.
    • Improved analytics support for multi-profile Leadbox.
    • Avoiding using the same phone numbers in the user & the profile so that notification loops can't happen.

WEB BUILD  838


Support for Google Analytics 4 (GA4)

JANUARY 26, 2023   PLATFORM  WEB LEADBOX

  • Leadbox events are sent to Google Analytics
  • Leadbox fixes to not inherit iframe CSS served by website
  • Integrations includes GA4 inputs: measurement id and API secret

WEB BUILD  825  LEADBOX   271LEADBOX ANALYTICS


Inbox advanced search filters, mobile search

JANUARY 20, 2023   PLATFORM  WEB ANDROID IOS

  • Advanced search filtering for inbox (web)
  • Keyword search (mobile)
  • String changes in UI
  • Default auto reply to sound more colloquial 
  • Update to embed text to be smaller
  • Auto replies via Google Messages set a bot type

WEB BUILD  821  VERSION   1.1.0SEARCH & FILTERS


Inbox search

DECEMBER 16, 2022   PLATFORM  WEB

  • Keyword search across all conversations

  • Sign up bug fix
  • Logo upload for Google's Business Messages bug fix

WEB BUILD  803INBOX Search


Shortcuts management

December 8, 2022   PLATFORM  WEB

  • Shortcuts are sorted alphanumerically under each section (team & personal)

Note ordering treats numbers a single digit at a time, so 3 is sorted before 13. If you have long numbered lists, adding leading zeros can help.

WEB BUILD  797


Highlight preview

november 23, 2022   PLATFORM  WEB

  • Leadbox editor highlights preview
  • Expand headline text in Leadbox editor
  • Improved Leadbox preview
  • Fixed sign in error for some rare instances
  • Improved switch from New to Open when a lead gets a reply

WEB BUILD  795


Preview PDFs 

november 18, 2022   PLATFORM  WEB ANDROID IOS

  • Preview PDFs (mobile only)
  • Bug fixes

WEB BUILD  788  VERSION  1.0.22


Increase attachments types - hosted numbers (Premium+)

october 31, 2022   PLATFORM  WEB ANDROID IOS

  • Enable additional & larger file types to be sent with hosted numbers, including PDFs.
  • Bug fix with mobile app hanging

WEB BUILD  780  VERSION  1.0.22


Leadbox highlights

october 19, 2022   PLATFORM  LEADBOX WEB ANDROID IOS

  • Leadbox highlights
  • Support for multiple locations with Google's Business Messages

conversion highlight

WEB BUILD  776  VERSION  1.0.20Social Proof & Offers For Conversion – Introducing Highlights


Partner Dashboard 

October 9, 2022   PLATFORM  WEB

  • Refreshed UI for partner dashboard
  • Latest updates section tailored targeted for agency partners
  • Client metrics
  • By default, partners will be admins in their client accounts (previously was read only)
  • Notifications: default sound is set
  • Images: using CDN to serve images

WEB BUILD  698Partner toolkit


Integrations

september 17, 2022   PLATFORM  WEB ANDROID IOS

  • Support for multiple locations with Google's Business Messages

WEB BUILD  748  VERSION  1.0.19


Mobile app updates

September 14, 2022   PLATFORM  ANDROID IOS

  • Bug fixes

VERSION  1.0.18


Expand Facebook messaging window

AuGUST 30, 2022   PLATFORM  WEB ANDROID IOS

  • Facebook: send messages for up to seven days after last prospect message
  • Bug fixes
  • When a subscription is cancel, display notice in Inbox

WEB BUILD  705  VERSION  1.0.17


Mobile app updates

AuGUST 15, 2022   PLATFORM  WEB ANDROID IOS

  • Transfer notifications
  • Updates to contacts

WEB BUILD  698  VERSION  1.0.16


Add to contacts

JUly 26, 2022   PLATFORM  LEADBOX

Confirmation screen (after a lead is submitted) on Leadbox now includes an Add to Contacts button to download the vCard for the business. Contact details include: 

  • Business name
  • Logo
  • URL
  • Voice phone number
  • Messaging phone number (assigned by Leadferno)
  • Profile address

BUILD  213The Ultimate Goal: Be A Contact On Your Customer's Phone


Maintenance & bug fixes

JUly 26, 2022   PLATFORM  ANDROID IOS

  • Sending images improvement
  • Sign in and authentication bug fixes

VERSION  1.0.15


Usability improvements

JUly 11, 2022   PLATFORM  WEB

  • Performance improvements
  • Improvements to Add new contact dialog
  • Minor upgrade to Flutter v3.0.3

BUILD  652


Pull to refresh

JUly 7, 2022   PLATFORM  ANDROID IOS

  • Performance improvements
  • Pull to refresh
  • Minor upgrade to Flutter v3.0.3

VERSION  1.0.14


Performance update: loading open leads faster

JUNE 25, 2022   PLATFORM  ANDROID IOS

  • Faster loading of open leads

VERSION  1.0.13


Mobile app updates

JUNE 20, 2022   PLATFORM  WEB ANDROID IOS

  • 'All' filter is now the default view (web & mobile)
  • Edit My Account details
  • Lead history

WEB BUILD  630  VERSION  1.0.12


Leadbox accessibility & password reset

JUNE 15, 2022   PLATFORM  WEB ANDROID IOS LEADBOX

Accessibility improvements for the Leadbox, including proper keyboard navigation and labels for screen readers.

Password reset in mobile and responsive web fixes.

WEB BUILD  624  VERSION  1.0.11 | LEADBOX | 167


Fixes & updates

JUNE 8, 2022   PLATFORM  WEB

Removed the Category field in lead history, since a category cannot be set yet. 

Added a Text Me option for the 1º call-to-action for the Leadbox.

Fix for date selector on Lead Capture report for new customers.

BUILD  613


Google's Business Messages with Leadferno in Beta

JUNE 2, 2022   PLATFORMS  WEB ANDROID IOS

Business Messages

The Business Messages with Leadferno is in beta  and allows customers to launch a Chat button on their local listing and route all messages to their Leadferno profile's shared Inbox. During the beta, there's a manual verification step with Google to set up your location. 


 

Channel switching on mobile

If multiple channels are available for a single contact, a long press on the send button will bring up the channel options. Contacts may have one or more of three options: text messaging, Facebook messenger, or Google messages. 

 

WEB BUILD  608  VERSION  1.0.10GET STARTED WITH GOOGLE'S BUSINESS MESSAGES


Multiple profiles on mobile

May 23, 2022   PLATFORM  ANDROID IOS

Support for customers with multiple profiles.

VERSION  1.0.9


Leadbox submit improvement

May 20, 2022   PLATFORM  LEADBOX

Once a lead is submitted via the Leadbox, the Send button will be disabled, avoiding duplicating messages from double-clicks being submitted. 

LEADBOX  193


Custom date for report

May 9, 2022   PLATFORMS  WEB MOBILE

Select a custom date for the Lead Capture report.

 

Mobile app improvements to authentication to better preserve the signed in state. 

BUILD  591   VERSION  1.0.8LEAD CAPTURE REPORT


Leadbox animation fix

May 4, 2022   PLATFORM  LEADBOX WEB

Leadbox workaround to animation bug introduce by the iOS 14.5.1 release.

Database update to improve the performance of the Lead Capture Report. 

LEADOX  189


Leadbox & report improvements

APRIL 25, 2022   PLATFORMS  LEADBOX WEB

Leadbox improvements for the click-to-call channel. 

Launched sorting to the Pages section of the Lead Capture report with improved scrolling.

LEADOX  182  WEB BUILD  576


Lead Capture Report

APRIL 20, 2022   PLATFORM  WEB

A new Report section to the web app has been added. It contains the Lead Capture Report which displays metrics including website visitor interaction with the Leadbox and number of converted lead through text messaging. 

BUILD  569LEAD CAPTURE REPORT


View lead source

MARCH 28, 2022   PLATFORMS  ANDROID IOS WEB

In the conversation thread, view the source of the leads originating from the Leadbox.

 

 

VERSION  1.0.7  BUILD  517THE SOURCE OF YOUR WEB-TO-TEXT LEADS


Custom reminder time

MARCH 8, 2022   PLATFORMS  ANDROID IOS

  • Set a custom reminder time
  • Fix to the contacts' sort order

VERSION  1.0.6


Add a contact

MARCH 3, 2022   PLATFORMS  ANDROID IOS

  • Add a contact in mobile app
  • Mobile app bug fixes

 

 

VERSION  1.0.5


Select links from messages

FEBRUARY 23, 2022   PLATFORMS  ANDROID IOS WEB

  • Improved sorting of messages
  • Select links to open in browser sent or received messages in conversations

VERSION  1.0.4


Schedule a message

FEBRUARY 11, 2022   PLATFORM  ANDROID IOS WEB

  • Various bug fixes
  • Scheduled messages

VERSION  1.0.3SCHEDULED MESSAGES FOR BUSINESS TEXTING


Photo viewer on mobile

JANUARY 13, 2022   PLATFORMS  ANDROID IOS

  • Various bug fixes
  • Photo viewer

VERSION  1.0.2


Dynamic thread states

JANUARY 10, 2022   PLATFORMS  ANDROID IOS

Dynamic thread states appear in the avatar. New threads are orange, open threads are blue, and threads with reminders are green.

VERSION  1.0.1


Mobile Apps Launched

January 5, 2022   PLATFORMS  ANDROID IOS

Mobile apps launched on Play Store (Android) & App Store (Apple). The following features are available:

  • Shared Inbox
  • Push notifications
  • Shortcuts for saved replies, answers, links and info you use repeatedly
  • Reminders to resurface conversations at needed dates and times
  • Transfers to move full conversations to the team member best suited to help
  • Send photos and files
  • Add internal notes to message threads
  • Contacts list your prospects and customers

  

VERSION  1.0.0Business Texting App From Leadferno Released