Release Notes: New Features & Updates

Channel ordering for Leadbox

JUNE 18, 2024 PLATFORM WEB LEADFORM LEADBOX

Drag and drop channels in the Leadbox to reorder them. Channel order is respected across Leadbox and Leadform.

BUILD 1014

Mobile app conversation view improvements

JUNE 18, 2024 PLATFORM IOS ANDROID

Improvements to the conversation view of leads from the Leadform.

VERSION 1.3.9

Leadform updates

JUNE 13, 2024 PLATFORM WEB LEADFORM

Leadform channels open Leadbox to the specific channel instead of the Leadform generic screen.

Improvements to the conversation view of leads from the Leadform.

Ability to remove the drop shadow with an embed parameter.

BUILD 1012 | BUILD | 19 LEADFORM

Auto complete on Leadform

June 6, 2024 PLATFORM LEADFORM

Fixes to Leadform autocomplete functionality for the address field.

BUILD 18LEADFORM

New Lead instant trigger in Zapier

MAY 30, 2024 PLATFORM ZAPIER

New Lead added as an instant trigger. Note that existing zaps aren't migrated.

VERSION 1.1.12ZAPIER

Leadform

May 29, 2024 PLATFORM WEB IOS ANDROID LEADFORM

Leadform is an embeddable contact form for any webpage.

Leadform collects a name, phone number, email address, and message. The editor allows the following field types to be added:

Text (single line)
Paragraph
Date selector
Address (with autocomplete)
Multi-Select
Dropdown

Auto replies are sent when there's a form complete and Leadform data appears in the Inbox and available thru our Zapier triggers.

BUILD 977 | VERSION | LEADFORM

Zapier fixes

MAY 30, 2024 PLATFORM ZAPIER

Bug fixes to Zapier connector.

VERSION 1.1.11ZAPIER

Leadform support & new instant triggers in Zapier

MAY 23, 2024 PLATFORM ZAPIER

New Message, New Contact, and Updated Lead Status added as instant triggers. Also, added the New Leadform Lead instant trigeer.

VERSION 1.1.9ZAPIER

Meta Pixel Integration

MAY 9, 2024 PLATFORM LEADBOX WEB

Send conversion events via Meta's Conversion API, using your Meta Pixel ID.

BUILD 1000META PIXEL INTEGRATION

Google Analytics Integration: by Profile

March 20, 2024 PLATFORM WEB

Google Analytics integration is now by profile. That is, each profile can have a separate Google Analytics ID and secret.

BUILD 977Google Analytics Integration

Mark Thread as Unread

March 13, 2024 PLATFORM WEB

Using context menu or long press to mark a thread as unread.

When transferring threads, they will be marked as unread so that the destination user or profile will know to read that thread.

BUILD 975

SMS Privacy Policy

FEBRUARY 16, 2024 PLATFORM LEADBOX

To ensure proper campaign and phone number verification, a standard privacy policy was added to the Leadbox for all customers.

BUILD 319SMS PRIVACY POLICY

Reactivate Team Members

FEBRUARY 14, 2024 PLATFORM WEB

To ensure proper campaign and phone number verification, a standard privacy policy was added to the Leadbox for all customers.

BUILD | 917

Performance Report fixes

JANUARY 22-23, 29, 2024 PLATFORM WEB

Fixes to Performance Report

Open leads count fix
1st replies fix

Fix to the address editing on Profiles screen.

BUILD .PERFORMANCE REPORT

Table Updates with Improved Sorting

JANUARY 16, 2024 PLATFORM WEB

Update tables to have the same look and feel across the product.
Where appropriate each table includes a CSV export option.
Where the first column is a name sort (e.g., Contacts, Team), an overflow menu allows sort toggle between last name and first name. By default, sort is by last name.

BUILD | 965

Export Pages data from Leads

DECEMBER 15, 2023 PLATFORM WEB IOS ANDROID

Web

CSV export the Pages data from Lead Capture report.
CSV export for Contacts now splits first and last name into separate columns.
Create new contact properly splits the last string of the name to be the last name in the contact record.

Mobile

Assign to Me button added to conversation view for unassigned conversations.
Bug fixes.

BUILD | 964 | VERSION | 1.3.6

Export Contacts & Print Images

DECEMBER 12, 2023 PLATFORM WEB

Export contacts to a CSV. Limited to 3,000 contacts.
Print images directly from lightbox view.
Update the address associated with a profile, which is important for phone number verification.
Improve error message when trying to add a user that already exists.

BUILDS | 959 & 960

Bug fix

November 22, 2023 PLATFORM WEB

Partner dashboard wouldn't load during a client sign up. This was fixed. A client doesn't appear in the partner dashboard until they've finished with the sign up process.

BUILD | 953

Maintenance releases

NOVEMBER 6, 2023 PLATFORM IOS ANDROID WEB

Mobile apps

Fix to partner notifications so that push notifications appear for the signed in partner profiles only and not their associated clients.

Web

Updated to fix a breaking change by Google regarding authentication for our Business Messages integration.

VERSION 1.3.5 | BUILD | 948

Mobile conversation view update

OCTOBER 31, 2023 PLATFORM IOS ANDROID

Conversation view changes

Date formate updated the month day, year, eg., May 2, 2020.
Message states revamped in the conversation view.
- Icons added and words removed to lower visual complexity.
- Tooltips include message details.
Items are grouped by date in conversation thread.

VERSION 1.3.4MESSAGE STATES

Conversation view update

OCTOBER 24, 2023 PLATFORM WEB

Conversation view changes

Date formate updated the month day, year, eg., May 2, 2020.
Message states revamped in the conversation view.
- Icons added and words removed to lower visual complexity.
- Tooltips include message details.
Items are grouped by date in conversation thread.

BUILD 941MESSAGE STATES

Maintenance releases

OCTOBER 17, 2023 PLATFORM IOS ANDROID WEB

Mobile apps

Flutter version update 3.13.7

Web

Fixed issue when signed out users were able to navigate to private URLs like /inbox. When this happened, it appeared as if data didn't load, but no team member was signed in. Now, if no one is signed in, they get redirected to the sign in screen.

VERSION 1.3.3 | BUILD | 940

Bug fix

OCTOBER 11, 2023 PLATFORM WEB

Leadbox color selector bug fix.

BUILD 939

1st Replies on Performance Report

OCTOBER 6, 2023 PLATFORM WEB

Added a 1st Reply Time chart to the Performance Report to see how quickly new leads are replied to when they arrive to your Inbox.

BUILD 937TRACKING SPEED TO LEAD

Performance Report

SEPTEMBER 27, 2023 PLATFORM WEB

Performance Report includes the followings features in this first release:

Summary

Open leads
Total Messages
1st Reply Time
Average Reply Time
Total Resolution Time

Closed Leads

Won
Lost
Other

Team Performance

Breakdown by team member of the summary metrics.

Flutter upgrade to 3.13.4

Fixed long-standing bug that blocked Chrome password autofill

BUILD 934TRACKING SPEED TO LEAD

Email Address added to Tags Instant Trigger

SEPTEMBER 18, 2023 PLATFORM ZAPIER

Improved the contact data to include email address when a lead is tagged.

VERSION 1.1.1ZAPIER INTEGRATION

Zapier Tags Instant Trigger

SEPTEMBER 8, 2023 PLATFORM ZAPIER

New instant trigger added for new tags added to leads / threads.
Shares tags, conversation, and contact information when a new tag is added to a lead.

VERSION 1.1.0ZAPIER INTEGRATION

Flutter update & bug fixes

AuGUST 31, 2023 PLATFORM WEB

Flutter update to 3.10.6.
Redirect bug fix. This mostly impacted partner accounts where app.leadferno.com didn't properly redirect.
User sign up fix upon creating the Leadbox.

BUILD 914

Contact Search Improvement

AuGUST 3, 2023 PLATFORM WEB

Contact search: powered by elastic search so that you never miss a contact when starting a new thread.
Improvements to the unread notifications across profiles to match mobile.
Bug fixes:
- Improving the way partners can give access to profiles for team members.
- Improving partners ability to set up Google's Business Messages.
- Transfer threads improvements.

BUILD 903

Unread notification across profiles

July 31, 2023 PLATFORM IOS ANDROID

Unread dot notification on profile switcher.

See what profiles have unread or new leads with a notification in the profile switcher.

VERSION | 3.1.2

Mobile Contact Search Improvement

July 21, 2023 PLATFORM IOS ANDROID WEB

Mobile apps

Contact search: powered by elastic search so that you never miss a contact when starting a new thread.
Other bug fixes.

Web app

Filter by tag in advanced search - select a tag you created and filter all conversations labeled with that tag.

VERSION | 3.1.1 | BUILD 893

Tags (beta)

July 6, 2023 PLATFORM ANDROID IOS

Tags (beta): tag or categorize any conversation or lead.
Flutter update to 3.10.5 stable.
Bug fixes.

VERSION 3.1.0TAGS

Open Leadbox from any link or CTA

MAY 30, 2023 PLATFORM LEADBOX

The Leadbox can be opened from any link or button on your website.

BUILD 300Launch Leadbox from other CTAs

Pull to refresh

May 17, 2023 PLATFORM ANDROID IOS

Pull to refresh lead list to get the latest thread updates.

VERSION 1.2.3

Transfer across profiles update

May 10, 2023 PLATFORM WEB

Transfer across profiles bug fixes.
Fix for lead list view with an advanced filter applied.

WEB BUILD 881

Transfer across profiles

May 2, 2023 PLATFORM WEB IOS ANDROID

Transfer across profiles.
Remove flame from mobile sign in page.
Deactivate a team member.

WEB BUILD 879 VERSION 1.2.2

Biometric sign in

APRIL 20, 2023 PLATFORM WEB IOS ANDROID

Biometric sign in (mobile only)
- Next time you have to sign in with email and password a prompt will be made to sign in with a fingerprint or FaceID
- Once enabled, you'll be able to use the biometric to sign in instead of entering an email and password
Various bug fixes and API improvements

WEB BUILD 875 VERSION 1.2.1

Flutter upgrade mobile

APRIL 10, 2023 PLATFORM IOS ANDROID

Upgrade to Flutter 3.7.7
Improve image sending with client-side resizing
UI updates to match web experience

VERSION 1.2.0

Flutter upgrade web

MARCH 31, 2023 PLATFORM WEB

Upgrade to Flutter 3.7.7
Advanced search filters order by latest message if there's no keyword search
Improvements to Google authentication for Business Messages

WEB BUILD 868MMS OPTIONS

Call Request Channel

March 5, 2023 PLATFORM WEB LEADBOX ANDROID IOS

New Leadbox channel: Call Request
- Select Call Request as a channel on Leadbox screen.
- Customize the auto reply specifically for call requests.
- Choose which times prospects can select a call back time frame.
- Lead Capture report includes call requests.
- Inbox displays call back icon in the leads list and call request note in the conversation.
Updates to the sign in experience
Error logging improvements
Search result improvements

WEB BUILD 853 VERSION 1.1.3 | LEADBOX | 291CALLS CONNECT YOUR BUSINESS WITH LEADS

Improve logging for app errors

FEBRUARY 21, 2023 PLATFORM ANDROID IOS

Local storage update
Logging updates
Bug fixes

VERSION 1.1.2

Performance updates, translated Leadbox

JANUARY 26, 2023 PLATFORM WEB IOS ANDROID LEADBOX

Improved performance: only load open threads by default. Note with advance search & filter, closed messages can be found.
Asynchronous loading of conversation history to improve performance.
Bug fixes on lead states and reminder modal.
Updates to track app performance.
Leadbox displays profile language selection.

WEB BUILD 839 MOBILE 1.1.1 LEADBOX 278PROFILE & LEADBOX LANGUAGE SELECTION

Profile language selection

FEBRUARY 8, 2023 PLATFORM WEB

Profiles are default in English. Now select Spanish or French. Email support if you'd like additional languages added. Leadbox display will update in a launch this week.
- Leadbox preview matches profile language selection.
- Auto replies get set to language default when language is changed.
- Non-English language displays in profile selector.
- Note: we aren't localizing the UI of Leadferno, rather just providing a different language for the prospects that visit your website.

Leadbox crop style now includes rectangle and circle. We've improved Leadbox preview to more fully match the Leadbox.

Bug fixes:
- Media with files names with spaces are properly encoded, previously impacted the GBM logo upload.
- Fixes to GBM location list.
- Improvements to state changes in a search result.
- Improved analytics support for multi-profile Leadbox.
- Avoiding using the same phone numbers in the user & the profile so that notification loops can't happen.

WEB BUILD 838

Support for Google Analytics 4 (GA4)

JANUARY 26, 2023 PLATFORM WEB LEADBOX

Leadbox events are sent to Google Analytics
Leadbox fixes to not inherit iframe CSS served by website
Integrations includes GA4 inputs: measurement id and API secret

WEB BUILD 825 LEADBOX 271LEADBOX ANALYTICS

Inbox advanced search filters, mobile search

JANUARY 20, 2023 PLATFORM WEB ANDROID IOS

Advanced search filtering for inbox (web)
Keyword search (mobile)
String changes in UI
Default auto reply to sound more colloquial
Update to embed text to be smaller
Auto replies via Google Messages set a bot type

WEB BUILD 821 VERSION 1.1.0SEARCH & FILTERS

Inbox search

DECEMBER 16, 2022 PLATFORM WEB

Keyword search across all conversations

Sign up bug fix
Logo upload for Google's Business Messages bug fix

WEB BUILD 803INBOX Search

Shortcuts management

December 8, 2022 PLATFORM WEB

Shortcuts are sorted alphanumerically under each section (team & personal)

Note ordering treats numbers a single digit at a time, so 3 is sorted before 13. If you have long numbered lists, adding leading zeros can help.

WEB BUILD 797

Highlight preview

november 23, 2022 PLATFORM WEB

Leadbox editor highlights preview
Expand headline text in Leadbox editor
Improved Leadbox preview
Fixed sign in error for some rare instances
Improved switch from New to Open when a lead gets a reply

WEB BUILD 795

Preview PDFs

november 18, 2022 PLATFORM WEB ANDROID IOS

Preview PDFs (mobile only)
Bug fixes

WEB BUILD 788 VERSION 1.0.22

Increase attachments types - hosted numbers (Premium+)

october 31, 2022 PLATFORM WEB ANDROID IOS

Enable additional & larger file types to be sent with hosted numbers, including PDFs.
Bug fix with mobile app hanging

WEB BUILD 780 VERSION 1.0.22

Leadbox highlights

october 19, 2022 PLATFORM LEADBOX WEB ANDROID IOS

Leadbox highlights
Support for multiple locations with Google's Business Messages

conversion highlight

WEB BUILD 776 VERSION 1.0.20Social Proof & Offers For Conversion – Introducing Highlights

Partner Dashboard

October 9, 2022 PLATFORM WEB

Refreshed UI for partner dashboard
Latest updates section tailored targeted for agency partners
Client metrics
By default, partners will be admins in their client accounts (previously was read only)
Notifications: default sound is set
Images: using CDN to serve images

WEB BUILD 698Partner toolkit

Integrations

september 17, 2022 PLATFORM WEB ANDROID IOS

Support for multiple locations with Google's Business Messages

WEB BUILD 748 VERSION 1.0.19

Mobile app updates

September 14, 2022 PLATFORM ANDROID IOS

Bug fixes

VERSION 1.0.18

Expand Facebook messaging window

AuGUST 30, 2022 PLATFORM WEB ANDROID IOS

Facebook: send messages for up to seven days after last prospect message
Bug fixes
When a subscription is cancel, display notice in Inbox

WEB BUILD 705 VERSION 1.0.17

Mobile app updates

AuGUST 15, 2022 PLATFORM WEB ANDROID IOS

Transfer notifications
Updates to contacts

WEB BUILD 698 VERSION 1.0.16

Add to contacts

JUly 26, 2022 PLATFORM LEADBOX

Confirmation screen (after a lead is submitted) on Leadbox now includes an Add to Contacts button to download the vCard for the business. Contact details include:

Business name
Logo
URL
Voice phone number
Messaging phone number (assigned by Leadferno)
Profile address

BUILD 213The Ultimate Goal: Be A Contact On Your Customer's Phone

Maintenance & bug fixes

JUly 26, 2022 PLATFORM ANDROID IOS

Sending images improvement
Sign in and authentication bug fixes

VERSION 1.0.15

Usability improvements

JUly 11, 2022 PLATFORM WEB

Performance improvements
Improvements to Add new contact dialog
Minor upgrade to Flutter v3.0.3

BUILD 652

Pull to refresh

JUly 7, 2022 PLATFORM ANDROID IOS

Performance improvements
Pull to refresh
Minor upgrade to Flutter v3.0.3

VERSION 1.0.14

Performance update: loading open leads faster

JUNE 25, 2022 PLATFORM ANDROID IOS

Faster loading of open leads

VERSION 1.0.13

Mobile app updates

JUNE 20, 2022 PLATFORM WEB ANDROID IOS

'All' filter is now the default view (web & mobile)
Edit My Account details
Lead history

WEB BUILD 630 VERSION 1.0.12

Leadbox accessibility & password reset

JUNE 15, 2022 PLATFORM WEB ANDROID IOS LEADBOX

Accessibility improvements for the Leadbox, including proper keyboard navigation and labels for screen readers.

Password reset in mobile and responsive web fixes.

WEB BUILD 624 VERSION 1.0.11 | LEADBOX | 167

Fixes & updates

JUNE 8, 2022 PLATFORM WEB

Removed the Category field in lead history, since a category cannot be set yet.

Added a Text Me option for the 1º call-to-action for the Leadbox.

Fix for date selector on Lead Capture report for new customers.

BUILD 613

Google's Business Messages with Leadferno in Beta

JUNE 2, 2022 PLATFORMS WEB ANDROID IOS

Business Messages

The Business Messages with Leadferno is in beta and allows customers to launch a Chat button on their local listing and route all messages to their Leadferno profile's shared Inbox. During the beta, there's a manual verification step with Google to set up your location.

Channel switching on mobile

If multiple channels are available for a single contact, a long press on the send button will bring up the channel options. Contacts may have one or more of three options: text messaging, Facebook messenger, or Google messages.

WEB BUILD 608 VERSION 1.0.10GET STARTED WITH GOOGLE'S BUSINESS MESSAGES

Multiple profiles on mobile

May 23, 2022 PLATFORM ANDROID IOS

Support for customers with multiple profiles.

VERSION 1.0.9

Leadbox submit improvement

May 20, 2022 PLATFORM LEADBOX

Once a lead is submitted via the Leadbox, the Send button will be disabled, avoiding duplicating messages from double-clicks being submitted.

LEADBOX 193

Custom date for report

May 9, 2022 PLATFORMS WEB MOBILE

Select a custom date for the Lead Capture report.

Mobile app improvements to authentication to better preserve the signed in state.

BUILD 591 VERSION 1.0.8LEAD CAPTURE REPORT

Leadbox animation fix

May 4, 2022 PLATFORM LEADBOX WEB

Leadbox workaround to animation bug introduce by the iOS 14.5.1 release.

Database update to improve the performance of the Lead Capture Report.

LEADOX 189

Leadbox & report improvements

APRIL 25, 2022 PLATFORMS LEADBOX WEB

Leadbox improvements for the click-to-call channel.

Launched sorting to the Pages section of the Lead Capture report with improved scrolling.

LEADOX 182 WEB BUILD 576

Lead Capture Report

APRIL 20, 2022 PLATFORM WEB

A new Report section to the web app has been added. It contains the Lead Capture Report which displays metrics including website visitor interaction with the Leadbox and number of converted lead through text messaging.